President & CEO of BBB National Programs, a non-profit organization dedicated to fostering a more accountable, trustworthy marketplace. It is one of the biggest conundrums of our time: businesses posting record numbers of available jobs and not being able to fill them. As with most intractable problems, there are multiple forces at play, with one involving the role of technology. Kathryn Dill at the Wall Street Journal recently wrote (paywall): "Companies are desperate to hire, and yet some workers still can't seem to find jobs. Here may be one reason why: The software that sorts through applicants deletes millions of people from consideration."